Recent content by bensneddon

Feedback about what? Your store manager (assuming you work in a store) should be the first person you speak to. If your 'feedback' consitutes serious misconduct (e.g. theft, fraud, illegal activity, serious breach of policy etc.), then you can contact Deloitte who run our Speak Up program on...

At a guess, I would say that it might migrate all POS to a Windows 7 (or less likely, Windows 8) back end. WoWPOS is built on Windows XP, for which Microsoft are discontinuing extended support on April 8 2014. This represents a pretty large risk to the company if not addressed well in advance...

Big W (and I think Dan Murphy's) use Kronos time clocks instead of PeopleKey finger scanners. Presumably they might use Kronos time and attendance labour management software instead of People Planner. Also, I believe Kronos is what 'drives' the Online Rosters functionality through AllYours...

I'm pretty sure it's not actually a store that falls under the Woolworths brand. I believe it's the first of the 'small store' format that's being rolled out. Similar to how the Thomas Dux group falls under the Supermarkets division, but is separate from the Woolworths brand

Dial **4000 from Cisco phones. All I will say about IT is log jobs immediately, make note of the incident number, call back every 24 hours and if the incident isn't being resolved the ask to speak to the CSR's manager. The manager will often not be available, and they will say 'my manager...

Which state? WA has the same pay rates in both agreements.

Mine :-)

So store managers all got given their new iPads at the conference yesterday. The idea is to allow store managers to spend more time on the shop floor, instead of being tied to their computers. They have also all been given an @woolworths.com.au email address eg. 1141bankstown @woolworths.com.au...

Look what I found... For those of you who haven't seen it already - the complete proposed agreement: https://dl.dropbox.com/u/51108201/WOOLWORTHS%2520NATIONAL%2520AGREEMENT%2520-%2520FINAL%2520DRAFT%2520-%2520clean%2520version.doc

In my store (and all that I know of in WA), Supervisors do not get paid Grade 4 unless they are actually the non-salaried CSTM, as there is a clause about wage control, rostering and staffing. Supervisors get paid Grade 2 with an in-charge allowance related to how many people they are in-charge...

New Woolworths Limited site (www.woolworthslimited.com.au), as well as full year sales results out today.

Even with the current Cisco CME setup, the service desk phone should ring after 40 seconds. Invoice rings for 20 seconds, then the managers mobile for 20 seconds and then the service desk.

The duty manager seems a more appropriate choice than going straight to the store manager (if no answer from invoice) like it currently is

Basically, the store will be issued a new phone number which will become the publicly listed number (phone book, receipt header etc.) This new number will follow a 'new and improved' call path. First the two Invoice phones (101, 108) as well as the Duty Manager cordless (124) will ring, if no...

A few interesting things happening soon. Store Release 12.07. Some interesting new features including the ability to generate a barcode to acknowledge requests for supervisor privileges (not for sign on though). For those interested, have a look under storenet > supermarkets > policies &...