I don't know what she means either.
Components
- data management
- model management
- dialogue management
Situations
- structured
- semi-structured
- unstructured
Types
- spreadsheets
- databases
- expert systems
- neutral networks
Well-designed spreadsheets have a/n:
- instruction area
- input area
- calculation area
- output area
Structure of expert systems
- knowledge base
- database of facts
- inference engine
- explanation mechanism
Types of inference
- forward chaining
- backward chaining
Hope it's in there somewhere