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If you expand the cis into cosx + isinx, then z = 2i, and w = -1 + sqrt(3).i
z - w = 2i - (-1 + sqrt(3).i )
= 1 + i ( 2 - sqrt(3) )
Arg (z-w) = Arg (1 + i ( 2 - sqrt(3) ) ) = arctan (2 - sqrt(3) )
Note: arctan is a short hand way of saying inverse tan.
Edit: Which is equal to pi/12, I forgot to mention that. It's something that you just remember after doing a shitload of trig questions.
However, your method does not yield an exact solution, which is far more preferable over an approximation.
I'm quite convinced that it's a guy, looking at the name and DP.Fus Ro Dah's (lol @ name) second method is right, and it gives you the exact value, but he explained it kinda crap.
I think this is best way to do this question (Y)