Force sync of iphone with iOS 17.2 with computer (1 Viewer)

[tywebb]

iOS 17.2 introduces a bug where the sync with computer stalls at Step 2 of 4: Preparing to sync

On a mac you can force it to resume the sync by killing MDCrashReportTool either in Activity Monitor or in Terminal. If you choose to do it in Terminal, run this after starting the sync:

ps aux|grep Crash

which lists a few processes and their associated pids. Copy the pid associated with MDCrashReportTool and use it in this command:

sudo kill -9 <pid>

Then the sync will resume.

On a Windows pc you can kill it with Task Manager->Details->find MDCrashReportTool->End Task

and syncing will resume.

Also on a windows pc you can delete or rename MDCrashReportTool (macs won't let you do this) and this will allow the sync to work properly thereafter.

It is at C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\MDCrashReportTool.exe and you can rename or delete it provided you have admin rights.

 

[tywebb]

For the mac, here is a slightly better Terminal command to force the sync to resume:

pkill -9 "MDCrashReportTool"

and if you do this instead you do not need to find the Process ID. Also the iOS 17.2.1 update did not fix the sync bug.

 

[liamkk112]

For the mac, here is a slightly better Terminal command to force the sync to resume:

pkill -9 "MDCrashReportTool"

and if you do this instead you do not need to find the Process ID. Also the iOS 17.2.1 update did not fix the sync bug.

i wonder if they didn't patch it because so few people actually sync their phone nowadays. everyone's photo, music, and video libraries are all on the cloud now, so it might not have been in their immediate interest to fix the bug, but still annoying if it was a known issue

 

[mmmmmmmmaaaaaaa]

i wonder if they didn't patch it because so few people actually sync their phone nowadays. everyone's photo, music, and video libraries are all on the cloud now, so it might not have been in their immediate interest to fix the bug, but still annoying if it was a known issue

I sync

 

[liamkk112]

I sync

me too, but a lot of people nowadays probably havent even plugged their phone into a computer

 

[tywebb]

iOS 17.4 released today has fixed the syncing issue so no need to kill MDCrashReportTool anymore.