your answer sounds good! i remember putting something along the lines of not having to do bag checks allowed staff to do other activities in the store like process sales at the pos area or housekeeping, etc. i also bullshitted haha. and thinking about it now, i reckon it was a pretty hard exam...
What did you put as the answer for the "benefits of the removal of bag checks"? And the essay about customer service and workload? these two questions i found particularly hard and confusing. and yeah, the multiple choice were tricky. there was this one about the impact on the retailer if a...