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I sort of see this as pointless... especially now that they're gonna add $10 note OM and $5 note OM (i.e. bundles). You should always count the bundles when doing a spotcheck to make sure they are right (especially when your office cashier has a habit of short/over bundles).

Bring on store release 9.3 ... Online AMTA form through the POS :D

Yeah, but the principle of the system is working out how long it takes to scan all the items that go through the front end and therefore how many operators we need to roster. So if you use the quantity button to scan 20 little cat food items it might save you 30secs off the order so over the...

Oh, okay, I see. I can't speak from experience but the impression I got from the trainer was that the SCO knows how much to weight to expect in the bagging area because the item was just weighed. This seemed straight forward to me, but someone a bit slower in our group asked (when he was saying...

So you have 7 staff that get regular service shifts? lol, wow. We don't even have a 3IC. We have the CSM, 2IC, another full-time supervisor (who's on holidays at the moment). Then there's me I work full-time between front end and office, another girl that does Wed night and Sat and another girl...

Ok, that was happening on one of ours today... and then it would timeout, and you would have to push either no to decline the transaction or clear to try again... but pushing either causes it to freeze/lag for about 2 minutes. So we just saved the transaction and put the card through on the...

I think the idea is he doesn't want cash being handled on the shop floor.. I'm thinking, it's not going to make any difference. I mean we have 2 pencil cases, a huge one for acceptor then a small one for dispenser notes. And I just emptied everything into them on the shop floor but the duty...

Our volume buttons work. Okay so we've only just got them this week so everyone is still really confused about the cashing up of selfserves. The NCR trainer told us we shouldn't take the dispenser trays etc out to the cash office because they break easily. But our SSS has said we need to take...

About 16 is what they want you to aim for. Our store average is around 12-13, lol. Supervisors probably have higher rates because we can do quantities and generally only serve on express. The last time I checked my scan rate it was about 20 but I always had a high scan rate to begin with :)...

I'm pretty sure POS Reboot is only in the Menu section (register signed off) - and you need SVR numbers to do it.

Not really? When you go into EFT it gives you the options: - Key amount - Total amount - Total amount + $10 - Total amount + $20 - Total amount + $50 - Total amount + $100 so if someone wants $200 cash out you just go to key amount, type 200 and make sure you push Cash out. If you push Accept...

As far as I have experienced it only seems to be some ANZ cards. I just realised that I'm working Saturday in cash office and I have no idea what I need to do re: issuing self-serve floats! :S

You just reminded me.. one of our registers just randomly rebooted itself today while a girl was doing a refund. I thought I might call IT and tell them but I couldn't be bothered and soon forgot. I'm pretty sure they need to go to their bank and get their pin loaded onto their chip. At least...

There is a Cash Purchase option so customers can take cash out without making a purchase. What annoys me is today a guy at the smokeshop goes "Can I have $100 cash out?" so I go ok. I do that and I'm like ok cya! And hes like no I want some smokes now. And pays for it with one of the $50 he...

Cash is cash, you just push/type in how much they give you. You don't HAVE to if you can work it out yourself. If the total is 6.25 and someone gives me $11.25, I know I have to give them $5 change so rather than me going to Key Amount and typing 11.25 I just hit the exact amount. But I'd...

"I want to pay just that amount please" EFT -> Hit the exact amount. "I want to get $30 cash out please" EFT - > Key Amount -> 30.00 -> Cash Out "I want change from $30 please" EFT - > Key amount -> 30.00 - > Accept/Enter

Go Live Day was today - everything ran smoothly, no problems at all! I was surprised that the younger customers weren't game to use them but all the oldies were! :O But the NCR trainer told us that uptake is least in the 25-40 age group, haha.

Yep, we covered all that, but that only took up about an hour or so the rest of the time was roleplaying and learning techniques to deal with customers mostly! At first I was really intimidated by it but now I feel a bit more comfortable but don't think I'm confident until I've done it for real.

Yep it is Wowpos SCO as these are our first self-serve machines being put in - they wouldn't train us in the old software now if it's just going to being changed over :P Yellow light - weight discrepancy, intervention items (?) Red light - assistant required, heavy item, receipt...

I just had 7.5 hours of SCO training today, lol, and he didn't mention this as part of the routines ? Anyways, we were trained by someone from NCR. But the software doesn't seem as bad as everyone says. :) We were roleplaying with them and of course everyone was being difficult and trying to...