heres my answers with reasoning:
1)C - "she has always received excellent service" psychological refers to the perception of oneself
2)A - "increase market share" another term for growth
3)C - Other answers relate to awards, independent contractors get no awards
4)B - grievance procedures are internal methods of resolving industrial disputes
5)B - A) has choice, C) has profit, D) has profit and choice
6)C - "rapid increase in sales" means they are now in the growth stage
7)B- just in time requires very good supply chain management, poor management leads to being understocked/overstocked
8)C - intensive < selective < exclusive in terms of quality. Since Rolex is exclusive, we perceive it to have high quality
9)B - price penetration = charging lowest possible price = lots of sales = increase market share
10)B - look at an income statement
11)C - Uses same name in both countries = global branding. Uses different recipes = customisation
12)D - changing social patterns show an increase in women participation and a decrease in full time employment.
13)A - democratic = "do it the way I tell you."
14)B - debentures are secured by company assets
15)C - It is out of C) or B), however its direct result is C) which can lead to B) if a business chooses
16)D - recession = all negatives for employees, hence it can only be D)
17)A - other 3 answers are policies of gov. and business
18)D - "obtain lease and refit shop" overlaps with "purchase stock"
19)A - liquidity = C.A/C.L = 1.5:1. Industry average for 2014 = 1:1 and last yr it was 1.25:1. Therefore, it is better than industry average and better than last year.
20)D - O.E = assets - liabilities = 10000 - 7000 = 3000. gearing = liabilities/O.E = 7000/3000 = 2.3:1. Industry average for 2014 = 1:1 and last yr it was 1.5:1. Therefore it higher than the average and higher than last year. Higher gearing = worsened. Therefore it is worse than industry average and has worsened since 2013.
Leme know if there's something wrong