The manufacturer warranties and the Australian Consumer Law consumer guarantees are separate. The warranty may only cover one or two years, but the guarantee should extend beyond if there is a genuine problem: https://www.accc.gov.au/consumers/consumer-rights-guarantees/warrantiesYeah but how do you say that to customer service? Do you just say under ACL consumer rights I am entitled to have my laptop repaired even after it's warranty has expired?