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xeuyrawp
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Yep, sorry, I should have put 'practical' or 'in reality' or something.MoonlightSonata said:Ah, apologies PwarYuex, I interpreted your "you don't have to do anything" as a legal contention about the rights of consumers and businesses, but you were really making a practical, normative claim.
I agree that certainly large department stores will always bow down to the customer. Many a time as an employee of Myer I have bitterly held my tongue while a layperson comes to the counter and informs me of certain "rights" they have regarding the price of items, or returning things, etc. It is interesting how many customers apparently have a divine mastery of consumer protection law.
Although with smaller stores they aren't so enthusiastic to give in to any old demand. So in those cases disputes are going to come up, and it pays to know your law so that some disgruntled customer, savvy on the topic, doesn't report your business to the FTT or the ACCC. I've certainly done it.
Retail really is a bitch, and the law is an ass, so what can you do.