plz help... modem problem (1 Viewer)

[littlemic21]

hi, ive signed up with tpg adsl and got their dsl-200 modem n evrything but wen i tried to install it on my comp which has windows 2000 a shortcut was supposed to appear on my desktop to type my user name n pass in but it didnt work... i tried installin it on my laptop with windows xp n then it worked... i called the company n they said to get a service pack for windows... i did but it still didnt work... does anyone know how to fix this without installin xp coz itll be too slow on my crappy comp
thnx

 

[Winston]

Originally posted by littlemic21
hi, ive signed up with tpg adsl and got their dsl-200 modem n evrything but wen i tried to install it on my comp which has windows 2000 a shortcut was supposed to appear on my desktop to type my user name n pass in but it didnt work... i tried installin it on my laptop with windows xp n then it worked... i called the company n they said to get a service pack for windows... i did but it still didnt work... does anyone know how to fix this without installin xp coz itll be too slow on my crappy comp
thnx

nice avatar

if the shortcut did not appear, have you tried manually perusing through the Program Files directory?, i.e. generally it's C:\Program Files

should be under a normal folder named accordingly to TPG or something.

 

[littlemic21]

yea i looked at the shortcut target on my laptop... it starts in network connections which is empty and the target is just 2 brackets with these numbers in between

 

[Winston]

Originally posted by littlemic21
yea i looked at the shortcut target on my laptop... it starts in network connections which is empty and the target is just 2 brackets with these numbers in between

when you launch the shortcut, does it execute an application or does it just open up a connection from network connections.

 

[littlemic21]

no its not a connection... its this window which u type in ur username n pass then it dials up the adsl

 

[Winston]

Originally posted by littlemic21
no its not a connection... its this window which u type in ur username n pass then it dials up the adsl

does the window look like a Native Window type dialog? or does it look like it's provided by TPG, can you post me a screenshot of what the dialog actually looks like.

 

[littlemic21]

na i cant get a screen shot but no its not windows type its a link made when the modem is installed coz its provided by d-link the modem company coz i gotta type my username in the form username@L2TP.tpg.com.au i think its not comming up coz the modem isnt installin properly on windows 2000

 

[Winston]

Originally posted by littlemic21
na i cant get a screen shot but no its not windows type its a link made when the modem is installed coz its provided by d-link the modem company coz i gotta type my username in the form username@L2TP.tpg.com.au i think its not comming up coz the modem isnt installin properly on windows 2000

Check if there's any device errors in device manager, in system properties.

 

[littlemic21]

nop

 

[Winston]

Originally posted by littlemic21
nop

is the modem connected via USB or Ethernet cable?

 

[littlemic21]

i went through that with the guy at tpg

 

[littlemic21]

usb

 

[Winston]

Originally posted by littlemic21
usb

if it's plugged via USB, is there a safely remove device icon held under the system tray?

 

[littlemic21]

yes... it detects it wen i plug it in afta installation

 

[Winston]

Originally posted by littlemic21
yes... it detects it wen i plug it in afta installation

a LAN connection is visible in the network connections right?

 

[littlemic21]

no, but its not on the laptop either

 

[Winston]

ok for the software provided by TPG once u install it have u tried choosing anothe location?

and what service pack did you install?

 

[littlemic21]

u cant choose a location for the software... it installs the modem drivers

service pack 4

 

[mitochondria]

Did you let Windows install it or did you install it manually using the CD/Floppy provided? Sometimes devices don't work because Windows install them automatically and the driver doesn't match

And you could try using DirectX Diagnosis to check your modem (type dxdiag, under the network tab, everything else is pretty much self explanatory)

 

[littlemic21]

i installed it usin the disk... ill try the directx thing... thnx