Don't be ridiculous, you should know that most customers don't realise or look for a basket/trolley that can be utilised to easily transfer items from the shelf location to the registers for purchase. Oh wait they do. Now I know where I have gone wrong all these years *says sarcastically*.Our store has recently started having a team member at the front of the store next to the baskets handing them out to customers as they walk in the door. It's the biggest load of crap I've ever heard of, the other day we were massively busy and we were already understaffed, the queues on the main registers were huge so I told the girl on the door to go out on a big register. Next minute the store manager is down on the floor asking where the door person is, and told me that at all times there is supposed to be someone there.
I guess that's more important than wait times for customers *shrugs shoulders*
Store Manager should be down there handing out baskets. Must be one of those 'do what I say while I look busy managers'.
Just a note: There are plenty of good managers, including store managers throughout our stores, however, like most professions, a minority give the rest a bad reputation.