The Woolworths Thread (26 Viewers)

iMatthew · Dec 15, 2009

babikakez · Dec 15, 2009

twelvemonths said:
What reasons? The fact that he's 'lame', as you describe him?

Nah, just his jokes are lame.

I don't know, he doesn't seem to do ANYTHING. Today I asked him to take two cartons of smokes to liquor, and let them know that two days worth of smokeloads have gone missing so thats why they can't have anything of ours. And he's like, nah, I'll do it later. And he's always just watching the queues grow, or watching you like a hawk. Its really intimidating at times.

And there's so many possible sexual harassment cases that could go ahead as well.

lordtopcat · Dec 15, 2009

babikakez said:
Nah, just his jokes are lame.

I don't know, he doesn't seem to do ANYTHING. Today I asked him to take two cartons of smokes to liquor, and let them know that two days worth of smokeloads have gone missing so thats why they can't have anything of ours. And he's like, nah, I'll do it later. And he's always just watching the queues grow, or watching you like a hawk. Its really intimidating at times.

And there's so many possible sexual harassment cases that could go ahead as well.

He sounds like my SM. Always tries to be funny, 99.999996% of the time he's not. Always laughs at his own jokes.

lordtopcat · Dec 15, 2009

iMathew said:
I agree with:

We don't have SCO's, but I'm going to say this anyway. It doesn't matter whether you agree with a policy or not. It's a policy, it's there to protect the company AND yourself, whether you agree to it or not it is your duty to follow it.

Fair enough if you have direction from your Supervisor for leaving the area, putting the key at the Service Desk etc, but at the end of the day you need to stand your ground and say "Sorry Woolworths Policy forbids me from leaving this area while attending to Self Service". Because let's put a scenario out there...It's a Friday afternoon and it's extremely busy. Lines are building up at Checkouts and you quickly leave the SCO area to jump on express to serve. Meanwhile a guy with a trolley load walks through the SCO area and out the door without paying. He's spent the time ripping all the EAS tags off the products therefore no one is alerted to the fact he just left the store with $200 worth of goods.

When Loss Prevention investigates, it will ultimately fall back on you, the person who was meant to be in that area, at all times (Except for Breaks etc). You could face disciplinary action.

But hey, do whatever you want, but at the end of the day even if your Supervisor has told you to leave SCO, and you tell this to Loss Prevention, it's quite easy for the SVR to turn round and say "Nope I didn't tell him to leave, he just jumped on Express".

Well, that's enough of my creative story telling for today.

iMatthew · Dec 15, 2009

lordtopcat said:
We don't have SCO's, but I'm going to say this anyway. It doesn't matter whether you agree with a policy or not. It's a policy, it's there to protect the company AND yourself, whether you agree to it or not it is your duty to follow it.

Fair enough if you have direction from your Supervisor for leaving the area, putting the key at the Service Desk etc, but at the end of the day you need to stand your ground and say "Sorry Woolworths Policy forbids me from leaving this area while attending to Self Service". Because let's put a scenario out there...It's a Friday afternoon and it's extremely busy. Lines are building up at Checkouts and you quickly leave the SCO area to jump on express to serve. Meanwhile a guy with a trolley load walks through the SCO area and out the door without paying. He's spent the time ripping all the EAS tags off the products therefore no one is alerted to the fact he just left the store with $200 worth of goods.

When Loss Prevention investigates, it will ultimately fall back on you, the person who was meant to be in that area, at all times (Except for Breaks etc). You could face disciplinary action.

But hey, do whatever you want, but at the end of the day even if your Supervisor has told you to leave SCO, and you tell this to Loss Prevention, it's quite easy for the SVR to turn round and say "Nope I didn't tell him to leave, he just jumped on Express".

Well, that's enough of my creative story telling for today.

You do not have SCO's, how do you know what the policy is on having the silver key out on the floor during trading?
I don't think anybody here was speaking from policy, they were speaking from how there store operates... thus making nobodys way of operating "perfect".

If there was a problem with leaving the key at service desk, we would have been stopped a long time ago. And re: jumping on express when it gets busy.

1) Not possible for two reasons. I am self serve, you can't walk away from self serve when it's busy as it IS.
2) As stated in my previous post, in our store, the self serve person does self servere and only self serve. We call several express alerts during the course of me working a shift of SCO attendant, never have I ever been told to get on a register (impossible unless somebody takes over anyway).

Oh and also. If you guys had self serve, you would know it is ABSOLUTELY impossible to walk 2 metres away from the SCO area without getting an "assistance requested" message lol.

.

lordtopcat · Dec 15, 2009

iMatthew said:
At night time, I'm doing everything (answering phones, serving smokes, self serve, filling drinks, sometimes confec)

I have no life, and I often just lurk around Storenet (Where all Woolies policies are online) and I'm sure I read something regarding leaving self serve unattended. (Not sure about the key) I could be wrong, but I'll have another look tomorrow.

iMatthew · Dec 15, 2009

lordtopcat said:
I have no life, and I often just lurk around Storenet (Where all Woolies policies are online) and I'm sure I read something regarding leaving self serve unattended. (Not sure about the key) I could be wrong, but I'll have another look tomorrow.

I do agree on the not leaving SCO area. It's your job to stand there and be an SCO attendant.
At night times in my Safeway/Woolworths, I usually am in the service desk filling smokes or doing various other jobs for frontend, ONLY because we have like 3 customers in the store throughout the night. It would be a complete waste of me standing there watching 5 empty SCO machines, whilst I could be:

- Filling smokes
- Filling drinks
- Serving smokes (if svr is not at service desk)
- Answering phones (if svr is not at service desk)
- Confec

As we only have roughly 3 people on after 6pm, the self serve person basically does svr jobs whilst they are spot checking/collecting registers/doing supervision stuffs heh.

But yes, during busy times (or whilst people are using self serve machines) leaving the area is a no no for us also.

Craven · Dec 15, 2009

The silver key MUST not be on the trading floor during trading hours. The only exception to this is when dispensor coin change orders are being put into the machines or the machine is being repaired. Front end security 101.

Otacon2009 · Dec 15, 2009

Self Serve Attendants should be issued with mobile phone hooked to the PA system. May have mentioned it earlier however the frontend department goes Service Desk > 10 Big Registers > 2 Express Lanes > 6 Self Serves. For me to do a price check, I must leg it to Register 10, completely deserting my post. I hope that during the 2010 refit, either the service desk moves closer or at least have a microphone installed at the self serve.

iMatthew · Dec 15, 2009

Otacon2009 said:
Self Serve Attendants should be issued with mobile phone hooked to the PA system.

Haha that would be amazing, but seriously, it's Woolworths - aka as if. lol

townie · Dec 15, 2009

like lordtopcat, i lurk around Storenet too, i'm certain policy is to never leave Self-Serve, the key things sounds right, and i've definately read about not opening it during trade except with a certain number of people present.

as for SSS/SM promotion/demotion. i think it depends on the area. the SSS of an area with like 10 stores, probably is lower than a SM, but an SSS of an Area with 18 stores, with like 5 that do $1million + is probably higher than a SM.

at the end of the day, in our area at least, nobody in store would dare cross somebody from Area office, espescially the SSS and HR (they're scary), i know our SSS was a successful SM first.

wixxy2348 · Dec 15, 2009

yoddle said:
Not necessarily. SM's you get the car and everything if you want it. Actually wait, I haven't seen any of them with a car recently, is that still the go?

As do some specialists

iMathew said:
http://www.woolworths.com.au/resources/region+01+-++area+mgrs+breakup.pdf
http://www.woolworths.com.au/resources/region+02+-++area+mgrs+breakup.pdf
http://www.woolworths.com.au/resources/region+03+-++area+mgrs+breakup.pdf
http://www.woolworths.com.au/resources/region+04+-++area+mgrs+breakup.pdf
http://www.woolworths.com.au/resources/region+05+-++area+mgrs+breakup.pdf
http://www.woolworths.com.au/resources/region+06+-++area+mgrs+breakup.pdf
http://www.woolworths.com.au/resources/region+07+-++area+mgrs+breakup.pdf
http://www.woolworths.com.au/resources/region+08+-++area+mgrs+breakup.pdf
http://www.woolworths.com.au/resources/region+09+-++area+mgrs+breakup.pdf
http://www.woolworths.com.au/resources/region+10+-++area+mgrs+breakup.pdf

And the national store listing: www.woolworths.com.au/resources/contacts_national+stores+listing+dec.xls

You're gold, except a lot of these are outdated pretty badly. For example my store which was in region 71 is now in region 73, a lot of SMs have changed since then, etc.

[FONT=arial,sans-serif][SIZE=-1]http://www.wowlink.com.au/cmgt/wcm/connect/329cfc004f02d66681fb8964aa8be21f/National+Supermarkets+20090921.xls?MOD=AJPERES

is from around 3 months ago... it doesn't include areas/regions but it's fairly up to date

[/SIZE][/FONT]

wixxy2348 · Dec 15, 2009

Craven said:
The silver key MUST not be on the trading floor during trading hours. The only exception to this is when dispensor coin change orders are being put into the machines or the machine is being repaired. Front end security 101.

WOOT got Craven up to 2 green boxes baybehhh

iMatthew · Dec 15, 2009

wixxy2348 said:
As do some specialists

You're gold, except a lot of these are outdated pretty badly. For example my store which was in region 71 is now in region 73, a lot of SMs have changed since then, etc.

[FONT=arial,sans-serif][SIZE=-1]http://www.wowlink.com.au/cmgt/wcm/connect/329cfc004f02d66681fb8964aa8be21f/National+Supermarkets+20090921.xls?MOD=AJPERES

is from around 3 months ago... it doesn't include areas/regions but it's fairly up to date
[/SIZE][/FONT]

Oh I didn't even realize wowlink.com.au existed, hehe. What other juicy information does this website have in the vendors login area?

bensneddon · Dec 15, 2009

wixxy2348 said:
As do some specialists

Specialists car is deemed 'tool of the trade.' i.e. they need it, in order to do their job.

Store Managers car is part of their salary package. i.e. SM takes reduced salary to get a fleet car + fuel card.

danberg · Dec 15, 2009

wixxy2348 said:
As do some specialists

You're gold, except a lot of these are outdated pretty badly. For example my store which was in region 71 is now in region 73, a lot of SMs have changed since then, etc.

[FONT=arial,sans-serif][SIZE=-1]http://www.wowlink.com.au/cmgt/wcm/connect/329cfc004f02d66681fb8964aa8be21f/National+Supermarkets+20090921.xls?MOD=AJPERES[/SIZE][/FONT]

[SIZE=-1][FONT=arial,sans-serif]is from around 3 months ago... it doesn't include areas/regions but it's fairly up to date [/FONT][/SIZE]

ooooh thanks for that, looks like i work @ one of the oldest stores!
(somehow im not surprised *cough*refurb*cough*)

yoddle · Dec 15, 2009

wixxy2348 said:
As do some specialists

You're gold, except a lot of these are outdated pretty badly. For example my store which was in region 71 is now in region 73, a lot of SMs have changed since then, etc.

[FONT=arial,sans-serif][SIZE=-1]http://www.wowlink.com.au/cmgt/wcm/connect/329cfc004f02d66681fb8964aa8be21f/National+Supermarkets+20090921.xls?MOD=AJPERES

is from around 3 months ago... it doesn't include areas/regions but it's fairly up to date
[/SIZE][/FONT]

You legend! Two of my nearby stores opened in 1963!!! it musn't have been as woolworths though as i think Woolies has only been here since the 90s, it must have been when they bought out Roelf Vos and Purity.
The store i can nearly see from my window (omg bootiful sunset!) was built in 96' and i'm 99% sure hasn't been refurbed since. Still the horrible dark green design.

It also looks as if Woolworths has expanded massively since the late 90s. Heaps of the stores seem to have been built since then.

EDIT: Um, OK, since when did Reg 4 have a new manager? What happened to Keith??

BSammy · Dec 15, 2009

is it brett? i think he's kinda high up in region 4.

visited the other day, no one was expecting him.

i'm so glad i was tucked in and had my badge on as i usually don't bother when i'm in cash office.

yoddle · Dec 15, 2009

No dude, Brett's still your Area manager. The new guys' name is Brendon.

BSammy · Dec 15, 2009

Oh! I think I saw him for my CSMs 30th anniversary.

Seems nice enough.

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