Yep, if you work there you'll do many an order:
"Hi, I'd like a bondi burger without chilli, thanks"
"A norm burger then?"
"Yeah"
Why didn't you just say so dumbarse? I get so many repeat customers and I go through that EVERY time with them because they can't tell the difference.
"A regular bondi meal, thanks"
"That's with chilli?"
"Oh, no"
"So a regular norm meal?"
"No, I want a -bondi- meal but without the chilli" (spoken loudly and slowly)
"Sir, norm burgers are exactly the same as bondi burgers just without chilli"
At which point, you point at giant sign in the background and, if the customer was particularly an arse, give them a condescending smile.
Another thing to note is most food is cooked fresh, unless you're at a heaps busy location or there is a rush of customers. Now, rappas and strips can take 5 minutes to cook fresh, you always have to mention that to customers before ringing up their order otherwise they'll get stroppy. Hell, that happens a lot of the time anyway...
Does anyone else at Oporto have eftpos? We don't and I think management should put up a bigger, bleedingly obvious sign, because I've had a bunch of people order 5 specially grilled meals, only to have them say -afterwards- "You take eftpos, right?"