Furthermore, rumour has it that our store will be getting self serve installed by the Juneish, just a few questions to those who work in stores with it:
- How many machines/registers things are there generally and how big are they? I keep imagining self check-in things at the airport but they must be bigger
- What do self serve attendants do?
- How many do they train?
- Are self serve attendants present at all hours?
- Do they take out a few of the regular checkouts to accomodate for the self serves?
Cool thanks I'm quite looking forward to their introduction, hope i get to be an attendant!
=our store has five checkouts - 2 double bag units and 3 single bag units. yeah theyre a bit bigger than those - they have the bagging area (a packing rack the same as checkouts) with the note input and coin input/ouput, eft machine and signature pad above this area. then there is the scanner/scale with a large touch screen above it and the note output below it
there are plenty of stories/photos of the machines - just google "woolworths self serve" or visit here -
Photos: Woolworths Fastlane checkout: News - Business - ZDNet Australia
=basically what we do is in the morning fill the machines and complete other start-of-trade duties.
-during the day help customers with the machines (this will be significant for you in the first few months) because naturally people will not know how the use them intially.
-you will need to deal with weight/security issues (customers not scanning groceries and placing them in bagging area, and a huge number of other things that happen..)
-also you have a security role because it is a wide open are for people to sneak out with things.
-you need to maintain the registers during the day (replace receipt rolls, keep them clean, packing racks full)
-you encourage the use of the registers - so stand out the front of them and encourage people to use the registers - take them over and help them through the process.
-at the end of the day the registers are emptied and other end-of-trade duties completed.
-thats all i can think of at the moment...
=yes self serve attendants are present all hours - in our store we are not allowed to leave the area unattended at all.
=im not totally sure about this because i was not one of the people in the intial training. i believe all supervisors are trained and then about 6 or 7 other staff. someone else might be able to answer this question.
=it really depends on your store layout and size and whether you are having the refurb at the same time. our trolley bay was narrowed and everything kind of compressed (we had the single line of express registers before - now we have the new double style layout) i dont believe we lost any registers though ... but like i said it will really depend on your store.
wow, that was a long post! i hope that i have answered it all but im happy to answer any other questions