its nothing I can't handle, but do any of you guys have stuff like this in your stores? How do you/would you deal with it? Cheers guys.Dunno whether this is relevant, but our store's meat has a big area cut in the side where the customers can see inside the meat department, and probably get service from the butchers as well. There's a button there as well, which says "Press for service", though I don't think it ever gets used... except that one time when they filmed a 2008 ad in our store, where the little girls asks for lamb shanks
Best thing would be to talk to your CSTM or your 2IC about it. There is a reason you supervise and she does not so they may be able to fix it for you =)Question to other supervisors: I'm 17, and if you havent gathered I do one supervision shift of a week night (4:30 to 9:30). The day-time operators, who are usually the grownups usually finish around 5:30-6:30. There is a lady who is in her 60s doing fulltime checkouts, and I can tell she hates my presense as a supervisor, and especially the fact that she "may" have to take orders from a 17 year old, though I never do tell her to do anything.
I'm never bossy, I never tell her to do anything, and I don't give her other jobs to do because of her age, and her back is a bit sore at times, so she just generally serves customers. Usually we have a nuetral (spelling???) sort of way of doing things, just not really talking or anything until I close her up 5 minutes before she finishes.
Lately however, she has been quite rude to me. I had to serve on express, and once I finished she dinged her bell. I went down to her checkout and she said "I've been waiting here for ages, and no one came, go get me some big bags". She said it in front of customers as well, which is slightly embarassing.
Ok, so not really that big of a deal but her attitude to me is very rude, and there have been a number of other similar occasions like this. She also doesn't really consult me on whether to use the P.A or not, she'll just waltz up there whenever she pleases and call for someone instead of asking me to do it (in my store, its more of a supervisor privilege for this).
Yeah, a lot of whining I know
Dunno whether this is relevant, but our store's meat has a big area cut in the side where the customers can see inside the meat department, and probably get service from the butchers as well. There's a button there as well, which says "Press for service", though I don't think it ever gets used... except that one time when they filmed a 2008 ad in our store, where the little girls asks for lamb shanks
All those signs will really get to me if they have this at my store. So many large colours and bold print
Luckily I have rarely encountered resistance from other staff during my time with Woolworths, but this is what I would do:Question to other supervisors: I'm 17, and if you havent gathered I do one supervision shift of a week night (4:30 to 9:30). The day-time operators, who are usually the grownups usually finish around 5:30-6:30. There is a lady who is in her 60s doing fulltime checkouts, and I can tell she hates my presense as a supervisor.
I'm never bossy, I never tell her to do anything, and I don't give her other jobs to do because of her age, and her back is a bit sore at times, so she just generally serves customers. Usually we have a nuetral (spelling???) sort of way of doing things, just not really talking or anything until I close her up 5 minutes before she finishes.
Lately however, she has been quite rude to me. I had to serve on express, and once I finished she dinged her bell. I went down to her checkout and she said "I've been waiting here for ages, and no one came, go get me some big bags". She said it in front of customers as well, which is slightly embarassing.
Ok, so not really that big of a deal but her attitude to me is very rude, and there have been a number of other similar occasions like this. She also doesn't really consult me on whether to use the P.A or not, she'll just waltz up there whenever she pleases and call for someone instead of asking me to do it (in my store, its more of a supervisor privilege for this).
Yeah, a lot of whining I know
Dunno whether this is relevant, but our store's meat has a big area cut in the side where the customers can see inside the meat department, and probably get service from the butchers as well. There's a button there as well, which says "Press for service", though I don't think it ever gets used... except that one time when they filmed a 2008 ad in our store, where the little girls asks for lamb shanks
Yeah we "had" someone like that until they got moved to a less customer oriented department. She now stacks shelves =D
Thanks for the advice
I'm thinking of saying something to her, though I don't really know how to approach it. Maybe if she does something like this again, I'll be a bit more firm and try and stop the attitude with the way I talk, but apart from that I don't really know how to approach it.Lol, I'm thinking that might happen. I had some customers mocking her (to me, when she wasnt there) the other day, which I ignored, and I've heard about a few complaints from both other staff and customers regarding her rudeness.
Hmmm, interesting situation.Thanks for the advice
I sort of want to be a strict supervisor over time, not to make people miserable, but to ensure that the customers are satisfied and don't have to queue up forever, if that makes sense. I'm a bit quiet though, and shy to people. I am pretty good with the people on now at the moment, and am starting to not be so much of a pushover.
Lol, I'm thinking that might happen. I had some customers mocking her (to me, when she wasnt there) the other day, which I ignored, and I've heard about a few complaints from both other staff and customers regarding her rudeness.
From what I was told by the SDA, they can choose to give you TOIL, but they have to give it to you within 4 weeks of accrual, then it should be paid in overtime. I had 10 hours of TOIL for about 6 months, they wouldn't pay me the overtime and never had time to take TOIL
It should be in the cash office, speak to somebody when you go in next and they will have a look for you.Just a quick question:
Who do I speak to about my uniform order? I take it that the company will send it to the store, but how I do find out when it's arrived? I ordered it just over 2 weeks ago, so I expect it will come sometime soon. Having only one workshirt really sucks, I can't wait to get the others.
Thanks
I totally remember reading that you wanted to drop school to do supervising
how long ago did u finish at woolies and why?) But yeah, if you couldn't have done it, and you told them about it... then seriously, tell it how it is. Not your fault.
Unfortunately, it's these little things that have been mounting up to me wanting to call it quits with Woolies.