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The Woolworths Thread (7 Viewers)

Katebrunner

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How do you guys handle with product shrinkage in self-serve?

Our store has a huge self-serve area (10 machines), so it can be difficult to keep an eye on everybody, especially when it's busy. I work 25 hours a week, and 20 of them are in self-serve, so I spent a lot of time in the area, and I see a lot of customers trying to sneak products into their trolley without scanning it. Today a guy came in with five packs of 12 x soft drink cans in his trolley, with other items. He scanned his loose items, putting them in a bag and then on top of his can packs. Then he quickly paid, grabbed the receipt, scrunched it up and put it in his pocket, and walked out quickly. Blocked his exit and asked if I could check his receipt, he reluctantly agreed and of course, no soft drink anywhere. Asked him whether he forgot to scan them, and he did the classic "Ohhh bloody hell, I can't believe I forgot them, silly me!"

Our store has changed the self-serve policy. The bagging area no longer picks up item weight, so you can put whatever you want in the bag without scanning it. Makes it so much easier for customers to steal. A guy today (or girl, I couldn't really tell..) was basically picking two or three items up at a time and putting it across the scanner before dumping it in the bag. Of course, this isn't how it works, as you need to scan one at a time. We sprung him/her/it, and they had over $60 worth of items that they hadn't scanned properly.

I used to be really tentative with asking people for their receipt, thinking I was invading their privacy, but I don't seem to care anymore. Every item stolen is my fault basically, so I got to do what I got to do.
Stealing on self serve is such a big problem but no way to stop it unless we be like jb hifi and have a security guard checking everyones bags, but then the customers who dont steal will be inconvinced [emoji61] [emoji61] [emoji61] [emoji200] [emoji61] [emoji61]
 

nanakid12

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We don't have self serve haha. It's good!

Can anyone tell me the process regarding tax? Will they give me my group certificate or will it be on AllYours?
Group certificates are available under "Payment Summaries" on epayslips. You lodge your tax return on the myGov website :)
 

nanakid12

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I couldn't get the myGov page to load. I downloaded etax and lodged it that way, despite the 50,000 questions
 

NinjaDrummer

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Hey guys,

Long time lurker, first time poster. I've been with Woolworths over 5 and a half years, various roles.

- 6 months as Liquor Assistant
- 1.5 yrs as Longlife 3IC
- 1.5 yrs as Weekday Duty Manager
- 1 yr as Replenishment Manager
- 1 yr as EBA (various positions, Longlife mgr relief, Inventory mgr relief, Meat prepack)

Currently a part time replen/inventory/duty bitch, hopefully gonna get back into management soon, long story.

See you all around :)
 

Katebrunner

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Hey guys,

Long time lurker, first time poster. I've been with Woolworths over 5 and a half years, various roles.

- 6 months as Liquor Assistant
- 1.5 yrs as Longlife 3IC
- 1.5 yrs as Weekday Duty Manager
- 1 yr as Replenishment Manager
- 1 yr as EBA (various positions, Longlife mgr relief, Inventory mgr relief, Meat prepack)

Currently a part time replen/inventory/duty bitch, hopefully gonna get back into management soon, long story.

See you all around :)
Thats such an impressive CV, why don't you go for an ASM role? You'd be like fully qualified!
 

NinjaDrummer

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Cheers nana and Kate!

Maybe one day! Just happy being back at work. There's a story behind all this and if I make it public on a forum, I'd be identified by higher ups for sure.

Suffice to say, there's only one job I want and it's not at Woolies. But in the meantime, I guess I'm jaded enough to be a source of information. I can certainly answer questions relating to Inventory policies, Longlife and management :)
 

bernie14

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If this was part of the thing a couple of months ago where the company switched it off on all SCO machines in all stores, your CSTL can re-enable it from the SCOBO if SCO is a large contributor to shrinkage in your store.

If it was a decision by your store to disable it, then there's really not much else you can do apart from suggesting two SCO attendants are rostered at the same time to make it easier to watch more people, although depending on your store's wage allowances this might not be a possibility.
I went to another Woolies close to me and the SCO machines still had it, so I think it was just our store.

And last time we had two people in self-serve, we got an almighty serve from the manager on duty :O
 

Katebrunner

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Hey guys,

Long time lurker, first time poster. I've been with Woolworths over 5 and a half years, various roles.

- 6 months as Liquor Assistant
- 1.5 yrs as Longlife 3IC
- 1.5 yrs as Weekday Duty Manager
- 1 yr as Replenishment Manager
- 1 yr as EBA (various positions, Longlife mgr relief, Inventory mgr relief, Meat prepack)

Currently a part time replen/inventory/duty bitch, hopefully gonna get back into management soon, long story.

See you all around :)
What is the difference between longlife, inventory, replenishment? And who reports to who?
 

nanakid12

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Replenishment covers the both long life and perishables departments. Inventory is concerned with excess stock, overstocks, and stuff like that I believe. Obviously there's way more to it but just that it is about the store's inventory.

Replenishment manager reports to store manager, same with inventory.
 

NinjaDrummer

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Longlife Manager is 3rd in charge of the store, under Store Manager and Assistant Store Manager.

Both Inventory and Replenishment Team Leaders directly report to the Longlife Manager, although considered department managers in their own right.

Inventory: makes sure stock counts are accurate, last nights over stocks from the fill team are investigated, long term overs are checked and processed, general AutoStockr maintenance. Usually works alone. There is also Fresh Food Inventory which functions the same, but in Freshies and is usually a part time role in most stores.

Replenishment: "nightfill managers". Runs the filling team, makes sure everyone is working effectively, calculates next days load size to ensure right amount of hours/staff and adjusts accordingly. Splits load, organises storeroom, that kind of jazz.

Longlife: Oversees Inventory and Replenishment functions, orders and displays promotional stock, builds promo ends, in charge of rostering and wage/budgets for entire "Longlife" departments (Longlife is Grocery (aisles), Perishables (cold stock), storeroom).

Does that help Kate? Job functions may vary a little depending on store, but this is the traditional way of managing and what most stores operate as.
 

Katebrunner

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Thats interesting. I was just curious cos our longlife manager walks around like he is king shit but from what you've said it does sound like he is quite important and powerful
 

NinjaDrummer

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Thats interesting. I was just curious cos our longlife manager walks around like he is king shit but from what you've said it does sound like he is quite important and powerful
Sounds like a douchebag. Yeah, the position does have "power", but it also has responsibility. (Spiderman quote incoming haha)

Longlife Managers are usually the ones who deal with the product reps and merchandisers, so they need to be seen to be professional and approachable. I did a Longlife management relief for 4 weeks during the Wave 0 introduction, all the staff were shitty when the appointed manager returned from leave haha. Gotta have good working relationships with the employees if they ever going to respect/listen to you. Your Longlife manager doesn't seem to be able to balance management/being a decent human.
 

Katebrunner

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Sounds like a douchebag. Yeah, the position does have "power", but it also has responsibility. (Spiderman quote incoming haha)

Longlife Managers are usually the ones who deal with the product reps and merchandisers, so they need to be seen to be professional and approachable. I did a Longlife management relief for 4 weeks during the Wave 0 introduction, all the staff were shitty when the appointed manager returned from leave haha. Gotta have good working relationships with the employees if they ever going to respect/listen to you. Your Longlife manager doesn't seem to be able to balance management/being a decent human.
haha yeah but he is nice looking so he can get away with it [emoji7]
 

bernie14

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Wow today was crazy! We were understaffed on front end, and myself and the team support girl were the only ones with supervision access, and with school holidays currently in Victoria, we were answering plenty of service 10 calls from school kids out on the big registers.

To make it worse, I was working in self-serve, and three machines all decided to run out of receipt paper at the same time. Unfortunately someone had misplaced the key, so I wasn't able to put new paper in, and the machines don't work properly if there is no receipt roll in place. I had a huge line building up, with three machines 'working' but not really working, and two machines turned off for maintenance. Customers were getting really antsy, but thankfully I got through them all within half an hour.
 

Flash Delirium

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Like Ninja, I'm a long time lurker.

I'm another one of those new supervisors that have been thrown in the deep end (with close to almost no training). I'm hoping you guys can help me understand the whole tender swap dealio. I have a few random scenarios:

1. A customers groceries total to $16.95 and the customer wishes to pay just the total w/ EFT - no cash out. The cashier has pressed $50 cash button instead (for whatever reason).

2. A customers groceries total to $16.90 and the customer wishes to pay w/ EFT along with $50 cash out. The cashier presses the $50 cash button instead (for whatever reason).

How would I go about fixing up these? Situations similar to these have occurred recently and because I'm shit scared of throwing the till out of balance I go and ask another supervisor to help them.
 

nanakid12

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^ that is correct.

QLD is also on school holidays too. Trained a new operator tonight (which rarely happens because we rarely hire), and I am 2ic of front end for the week yew :) fun times.

I printed out all the training material and found out some procedures that I've never really thought about - such as putting only operators with high scan rates on express! We rarely have a permanent express lane open, supervisor usually jumps on it as needed and all operators stay on mains, but I think I'm going to try and have one open all the time as I've had a few customers ask about it.
 
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Katebrunner

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^ that is correct.

QLD is also on school holidays too. Trained a new operator tonight (which rarely happens because we rarely hire), and I am 2ic of front end for the week yew :) fun times.

I printed out all the training material and found out some procedures that I've never really thought about - such as putting only operators with high scan rates on express! We rarely have a permanent express lane open, supervisor usually jumps on it as needed and all operators stay on mains, but I think I'm going to try and have one open all the time as I've had a few customers ask about it.
Yikes. We pretty much have minimum 3 express always open plus self serves
 

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