Mark-AJ
Ncc Tardis
Especially when you've got drunks coming in, not caring what the hell it is, as long as it's somewhat edible... Honestly, I reckon the food just gets worse in the city after 1am...
I've been doing 5am - 1pm starts, the morning kills me but at 12:30pm, I'm whoo-hoo'ing that I have the rest of the day6am starts are good, I'd much rather get all 6-2s for a week than the 12-8s I'm currently getting
you work in a call centre?If you feel like hurling abuse at me, calling me a cunt, a liar, a bitch, an idiot or all of the above you get three chances to calm your ass down and listen to me before I hang up on you. That's it.
We don't get recorded either but it's an open plan office and I sit pretty near my manager so I wouldn't want him to overhear me hanging up on someone without a pretty good reason which is why I warn the customer before I do it. Most of them back down once they realise they're not talking to a pushover.you work in a call centre?
At my call centre the calls arent recorded.
As soon as i sense a customer is getting angry, i shut the phone. I can't be bothered repeating "i dont make the prices" for the 50 000th time..
lol.ha, the funniest thing is when they demand to speak to people who are so high up in the company they probably don't even deal with customers about anything ever.
this lady called today and the first thing out of her mouth was "hello dear, can you put me through to the CEO please". Obviously I was like er, who are you/what's it about and she got really snippy with me like I was prying into her personal life and said she wanted to make a complaint. I told her I'd take the feedback and give it to my supervisor for resolution which is the usual process where I work and she's like no I want to speak with the CEO lol. I said well, you can speak to my supervisor if you don't want to talk to me. Nope, gotta be the freaking CEO.
well for starters afaik the CEO is in america or england or some shit and I don't even know who it is and secondly even if he was in our office there's no way I'm gonna bother someone like that with someone's random complaint.
turned out she wanted to return some faulty product *facepalm* like far out who does she think she is. she was one of those old ladies that sound really sweet and lovely but are stubborn and evil underneath and would definitely trip you with their walking stick to get to something they wanted. Evil.
Do you get customers like we do threatening to complain to "ASIC and the ACCC"We don't get recorded either but it's an open plan office and I sit pretty near my manager so I wouldn't want him to overhear me hanging up on someone without a pretty good reason which is why I warn the customer before I do it. Most of them back down once they realise they're not talking to a pushover.
And omg totally agree about not setting the prices/making the rules/etc. Although I think I must be a bit strange or something, I get a weird buzz out of arguing with those people...the ruder they are to me the more I take pleasure in arguing back and saying no. I hate having to disappoint nice customers, but with shit ones I do not care. It adds a bit of spice to the shift I guess.
My one is extremely flexible, i just had my exams, i told my supervisor to put me on for 1 shift... i got that one shift and let my friend take it .@ omium and cosmic....how hard is it to get these call centre jobs? Do they usually require experience? and how flexible are they?
cheers.:wave:
hahahaha that's so funny!ha, the funniest thing is when they demand to speak to people who are so high up in the company they probably don't even deal with customers about anything ever.
this lady called today and the first thing out of her mouth was "hello dear, can you put me through to the CEO please". Obviously I was like er, who are you/what's it about and she got really snippy with me like I was prying into her personal life and said she wanted to make a complaint. I told her I'd take the feedback and give it to my supervisor for resolution which is the usual process where I work and she's like no I want to speak with the CEO lol. I said well, you can speak to my supervisor if you don't want to talk to me. Nope, gotta be the freaking CEO.
well for starters afaik the CEO is in america or england or some shit and I don't even know who it is and secondly even if he was in our office there's no way I'm gonna bother someone like that with someone's random complaint.
turned out she wanted to return some faulty product *facepalm* like far out who does she think she is. she was one of those old ladies that sound really sweet and lovely but are stubborn and evil underneath and would definitely trip you with their walking stick to get to something they wanted. Evil.
All the time, "I'm taking this to the department of fair trading", "I'm taping this conversation", "I'll go to the press" LOLDo you get customers like we do threatening to complain to "ASIC and the ACCC"
Its amazing how many people think they can scare me into giving them free credit by doing that.... They think im as dumb as they are.
bahahahahahaI was asked to put a Gaming PC into a plastic bag once.
lol thats probably happened before.thats like someone ringing up my woolworths and asking me to put michael luscombe on.
-dont tell my your ready to order your meal and take forever deciding on food when im standing at your table ready.