soha said:
rules for workers..dont ask me as soon as i walk into a clothes shop if i need any help
There's a special procedure that's generally agreed upon in terms of salesmanship that's taught at sony stores. If you have nothing to do in the store, like cleaning, and you need to stand on the floor: You don't approach the customer immediately. This is because 1. you scare and annoy them by doing this, and 2. you don't know if they're a time waster. After you've established that they're not a time waster, ie they're staying in the same section of the store, you can approach them. Nobody comes into a store that sells electronics, browses around the store, then buys something. If you're at the front of the store and want to make yourself seen, you stay in the same spot and say hello. For those people that complain about "when I say hello to customers, they say "i'm fine thanks!"" are walking up to the customer. If you stand still while you say hello, and let them walk, you'll find they say hello back rather than (correctly) assuming you want to help.
Conversely, you can't huddle in a group of people as workers. It's so scary! If you have to talk, stand far enough away so you can watch the store and customers, but close enough so you're not shouting. Also- store counters and check outs are always in the front of the shop: Don't hide behind them and stay there, that's the worst place to be in terms of shop safety and customer service. Obviously if you see a customer walk up to the counter, walk up there, but generally they'll come to see a person.
It sounds stupid when you first hear this, but it makes sense, body language is important. If they see you walk up to them immediately, they know you want to help them.
