T_Knight
Member
- Joined
- Dec 17, 2013
- Messages
- 88
- Gender
- Male
- HSC
- 2013
Used to happen ALL the time at our store when we first got coin-locked trolleys. Really easy solution - just tell the customer, "after speaking to my supervisor, on this one-time occasion, we will unlock the trolley for you. But next time, please bring a gold coin because its it acts a security measure to stop trolleys being taken out onto the street and being dumped in the surrounding suburbs". Every one wins - he gets his shopping done, you've now educated the guy on your stores procedures. So next time he comes in (more than likely since he was able to get his shopping done last time), he'll absolutely remember to.What would you guys suggest in that situation?
And if you're having to frequently unlock trolleys all the time for customers, then simply get office or the CSM to post signs at all the trolley bays notifying customers of the stores new policies and the reason behind it (dumped trolleys being taken away from the store and dumped in the surrounding streets). Done