So I was on express yesterday and usually I don't bother asking people if they have a rewards card because transactions are fast and usually under $40. There's so many things you have to ask now and when there's large queues you kinda just want to get through everyone fast and easy. So I'm serving this woman and I scan all her stuff and then everything goes through all well, she pays, I ask her of she's collecting Disney cards she says no, all good. I start greeting the next customer and start scanning their stuff and then the lady turns around with her rewards card in her hand and says
"oh, can you scan this for me?"
I tell her I can't since I'm done with her transaction, she's paid and everything's gone through and I also apologize and what not. She get's a tad angry at me and she wants everything redone so I send her over to the service desk then my lovely supervisor sorts it out. God bless her soul.
It's a good lesson learned though. To keep people happy just don't rush things I guess. I just don't like asking the customer too many questions to be honest because it then sounds like an interrogation.
"hi, how are you?"
"would you like a bag for this item?"
"do you have a rewards card?"
"any cashout today?"
"would you like a receipt?"
"are you collecting the disney cards?"
it's a lot to go through in such a short amount of time (30 seconds on average is what it takes me to scan each customers stuff). idk though you learn as you go I guess.