Rules for Customers (1 Viewer)

[townie]

the thing that annoys me most about swiping others cards now is the fact that peeps can now enter their PIN for their credit card, i swipe a credit card, i automatically just send it straight for a signature confirmation, which doesnt save any time!

 

[melonkitten]

while i pretend to drop their credit card, i swipe it against the card reader strapped next to my ankle.

within hours of my shift being over they will find their card maxed out, the details having been sold on irc

 

[Evilo]

Hahah is that a common issue? I've never heard of that one haha.

I have a really bad habit of asking for cash out and then pushing credit because most of my transactions I put on credit, and then of course it doesn't work! I do apologise about it and explain that I always do it but I'm pretty sure you cashiers just think I'm a total douche.

i get it at least 4 times a day

 

[em_516]

I'm sorry! Purely accidental, always in a rush somewhere and forget *sigh*

the thing that annoys me most about swiping others cards now is the fact that peeps can now enter their PIN for their credit card, i swipe a credit card, i automatically just send it straight for a signature confirmation, which doesnt save any time!

Shouldn't you let them push 'OK' (or type PIN in) anyway?

 

[greekgun]

the thing that annoys me most about swiping others cards now is the fact that peeps can now enter their PIN for their credit card, i swipe a credit card, i automatically just send it straight for a signature confirmation, which doesnt save any time!

Haha i hate the pin thing, sometimes when customers swipe there credit cards, they forget to press ok and there just stairing into space, so i just put my hand out and press ok for them. Then some of them have a cry and complain because they wanted to put there pin number in. Well if u want tp put ur pin number in tell me before i press ok, or be ready to put ur pin number in, or at least answer me when i ask ahhh so are u going to sign or enter a pin. This is another reason why we shouldnt have to swipe peoples cards. If they swiped it themesleves, they would press ok or enter there pin when the machine tells them too.

It annoys me when someone presses the cancel button instead of the "ok" button when swiping their credit card.

It's not that hard - green = ok, red = cancel (if you can't read)

Yeah i hate this, especially when the same customer does it more than once. And i also hate when the customer keeps on changing the amount of cash out they want, this one customer changed how much she wanted out like 5 times, until i got fed up and entered $0.00 cash out. And this was in express too...

 

[pLuvia]

I usually don't bother asking them if they have PIN number anymore since most people don't have one anyway and when I do ask, some customers just say "It's a credit card" in a tone which pretty much converts to "It's a credit card retard, credit cards don't have pins".

And also it's really annoying when I just finish scanning all the products I tell them how much it costs, and they immediately swipe their card when I haven't even activated the EFTPOS machine let alone know they were going to pay with card and when it doesn't work they just keep swiping like an idiot

Things that happened a few days ago:

- Just because I work within the shopping centre doesn't mean I know where all the shops are or if there is a shop for that matter, sure the big shops I know not the little ones. (This stupid idiot, came up to me and asked if there was this shop in the centre, I told him I didn't know then he goes off at me saying I work here (i.e. BigW) and I don't know where that shop is bloody idiot)

- Following on, just because I work in the shop doesn't mean I know how to use every product there is in the store, or if there is a particular one on sale or a particular one on the shelf

 

[townie]

Shouldn't you let them push 'OK' (or type PIN in) anyway?

My view: if you want me to swipe the card, then i'm doing everything myself. it's quicker.

 

[CieL]

It annoys me when someone presses the cancel button instead of the "ok" button when swiping their credit card.

It's not that hard - green = ok, red = cancel (if you can't read)

Guess they wanted to push the big red button =]

But yeah, it bugs me too when a customer enters the wrong pin.. then pushes the red cancel button instead of the yellow clear button.. then I got to start the whole EFTPOS process all over again.. and I really hate it when the machine lags during the EFTPOS functions

 

[CieL]

Oh and a few rules..

1. My conveyer belt is not your basket. It gives me the shits when people stack about 8 items on the end or in the middle, then disappear forever whilst they hunt down for something else. It's almost like minding a spot for themselves.. and when other customers see this pile they get confused, or when someone has a trolley and they can't pile their stuff up because of the railing in the middle.. and then the mystery person gets pissed when I push their shit back to allow other customers through who are ready to go.

2. Don't call up the store to ask me whether or not the tobacconist next door is still open.

3. If you don't want something that you've picked out, give it to me. There's a ledge on the side of my belt which is out of my view.. people always just pop shit up there, sometimes cold stuff, and by the time I discover it it's gone to room temperature and has to be dumped out to the back because we can't sell it anymore.

4. Please please please don't leave your trolleys in the middle of the carpark, next to or behind my car, turned upside down up the kerb, with banana peels in them, or anything which isnt meant to be in there.. I'm the one that needs to collect these motherfuckers and it's shit enough as is..

 

[Evilo]

2. Don't call up the store to ask me whether or not the tobacconist next door is still open..

that irritates me. I almost always hang up immediately.

 

[Captain Gh3y]

He should have a minder - wait... how the fuck is he doing shopping anyway?

i dunno if he's fully quadriplegic, but what he does is gets u to take out his wallet, and gives u his pin for his card, so... :/

 

[nhoustonrocks]

i have something to say about picky middle aged men.

he ordered a salad roll, so i was cutting the roll in half when..
man: Hey, you didn't cut the bread straight in the middle (when the roll was perfectly in the middle)
me: Um, yes I did (show the bread right in front of his evil face)
man: no you didn't. it's 2mm off from the middle. Get me another roll. God, what is wrong with you? Isn't this what you're trained for?
awesomest customer ever: What is? Cutting bread correctly or learning to handle picky middle aged bastards like yourself?
man: (goes really red and storms out of the shop).

i couldn't thank the awesome customer enough.

 

[shinji]

When you're asking for something, ask in a kind manner. Do NOT go off your head because we dont have what you have. Seriously; this is what happened between a greek (i think) lady:

lady: do you have any olives without the rocks in them
me: yeah, kalamatta pitted olives.
Lady: i dont want them ones.
me: but they're the ones without the 'rocks' in them.
lady: i want the marinated ones.
me: we've only got the marinated olives with the pits in them.
lady: where's the marinated pitted olives?
me: we don't have any.
lady: what's this one here? *points to something in the window WHICH I COULD NOT SEE*
A waiting customer: that's the olives with chilli stuffed in them.
Lady: oh ... *then in a large voice* WHERE IS THE PITTED OLIVES
Me: thinking that she just watned normal pitted olives now; we've got the kalamatta pitted ones here..
lady: NOT THAT ONE! THAT'S NOT MARINATED! I WANT THE MARINATED ONES!
Me: The closest thing we've got to it today is Kalamtta pitted olives in Balsamic vinegar (which, might I add, can be classified as marinated)
Lady: THAT'S NOT THE ONE! I WANT THE MARINATED PITTED OLIVES! WHERE IS THE MARINATED PITTED OLIVES?! I BUY THEM LAST TIME! THEY TASTED GOOD! WHERRE ARE THEY!!? //rage

Me: *starts to ignore her* we don't have any more.
Lady: Okay *in a grumpy voice*. Can i get 4 artichokes then. The bigger ones......


and that's the end of it.
seriously, that customer has got to be the worst customer ever.
just wouldn't stop shouting. seriously. >=/


sigh.

Also another thing:
Don't just point at the window and go "500Grams"
Like i'm supposed to know which fucking prodduct you want. You have a mouth. USE IT! I'm not at work to play a guessing game. If i wanted to, i'd be going to the casino.

 

[greekgun]

When you're asking for something, ask in a kind manner. Do NOT go off your head because we dont have what you have. Seriously; this is what happened between a greek (i think) lady:

lady: do you have any olives without the rocks in them
me: yeah, kalamatta pitted olives.
Lady: i dont want them ones.
me: but they're the ones without the 'rocks' in them.
lady: i want the marinated ones.
me: we've only got the marinated olives with the pits in them.
lady: where's the marinated pitted olives?
me: we don't have any.
lady: what's this one here? *points to something in the window WHICH I COULD NOT SEE*
A waiting customer: that's the olives with chilli stuffed in them.
Lady: oh ... *then in a large voice* WHERE IS THE PITTED OLIVES
Me: thinking that she just watned normal pitted olives now; we've got the kalamatta pitted ones here..
lady: NOT THAT ONE! THAT'S NOT MARINATED! I WANT THE MARINATED ONES!
Me: The closest thing we've got to it today is Kalamtta pitted olives in Balsamic vinegar (which, might I add, can be classified as marinated)
Lady: THAT'S NOT THE ONE! I WANT THE MARINATED PITTED OLIVES! WHERE IS THE MARINATED PITTED OLIVES?! I BUY THEM LAST TIME! THEY TASTED GOOD! WHERRE ARE THEY!!? //rage

Me: *starts to ignore her* we don't have any more.
Lady: Okay *in a grumpy voice*. Can i get 4 artichokes then. The bigger ones......


and that's the end of it.
seriously, that customer has got to be the worst customer ever.
just wouldn't stop shouting. seriously. >=/


sigh.

Also another thing:
Don't just point at the window and go "500Grams"
Like i'm supposed to know which fucking prodduct you want. You have a mouth. USE IT! I'm not at work to play a guessing game. If i wanted to, i'd be going to the casino.

I feel sorry 4 u deli guys, sometimes u cop it bad.

 

[Evilo]

awesomest customer ever: What is? Cutting bread correctly or learning to handle picky middle aged bastards like yourself?

<3

 

[CieL]

God I hate it when customers complain just for the sake of complaining.

I was at the service desk leaving a note for the manager for the next day.. and this woman stands in front of me, browsing the magazines on a rack in front of the desk.. she kept peeping up at me, so I asked, "Is everything alright?"

Once she opened her mouth to say, "No, I'm not alright" I knew she was going to be a bitch. So I asked how can I help her.. She opens the store brochure and points to 3 items and asks, "where is this cheese, the 3kg weetbix, (and something else I forgot)"

And I start to tell her the weetbix is in aisle 5.. and she's like, I know where the cereal is, but we don't stock the 3kg variety..

So I tell her that I'm sorry but because we're a small store, we aren't able to stock everything. And that the brochure is standard and sent to all stores, regardless of whether or not we stock them..

Then she says how she could of gone to Rhodes instead of here.. and that she wanted a Complaint Form because we didnt stock the varieties she wanted.. and I got fed up because she was such a whinger.. then she mentioned that when we have the specials we should stock up on the items in the catalogue.. and I'm just thinking.. we change the catalogue every week, it'll be such a major bitch to fix the shelf, inventory, tickets, etc every fucking week to accomodate people like you.

So she receives a complaint form from me.. she opens it up and says, "Oh.. I'll need to write a letter to head office then. There's not enough room on this form".

/rant

edit: Oh, and she's a fucking dumbass because head office assigns what products are to be sold in stores anyway. So she gave me the shits for no reason, nor is she going to get a favourable outcome.

 

[Evilo]

$10 says she won't write a letter. (or she just can't write)

 

[Captain Gh3y]

why would you let it bother you though

if i've done as much as is possible, like you had, to help and there's nothing you can do about it at all, it's not rly ur fault, but they still start ranting, i just laugh inside

 

[CieL]

I think it was her attitude that got to me.

I've had many instances in which customers open a catalogue to ask me where specific varieties are.. and if we don't have it.. they'd just look disappointed and go away.. but this woman in particular made me feel like it was all my fault she didnt get her stupid ass 3kg box of weetbix, and it was all my fault she came to the wrong Coles, and it was all my fault for everything else.

 

[greekgun]

I think it was her attitude that got to me.

I've had many instances in which customers open a catalogue to ask me where specific varieties are.. and if we don't have it.. they'd just look disappointed and go away.. but this woman in particular made me feel like it was all my fault she didnt get her stupid ass 3kg box of weetbix, and it was all my fault she came to the wrong Coles, and it was all my fault for everything else.

Yeah...i rekon some customers just love to be an ass.