The Woolworths Thread (21 Viewers)

[nanakid12]

Yeah that is true... but still

I was thinking... how awesome of a store would this be - all the people from this thread just working in the one shop. It'd, mostly, be pretty cruisy, from my impressions of everybod's written stuff.

 

[powlmao]

Yeah that is true... but still

I was thinking... how awesome of a store would this be - all the people from this thread just working in the one shop. It'd, mostly, be pretty cruisy, from my impressions of everybod's written stuff.

Would be nice, actually seems like the Big W i work at. Everyone is really nice and get along All the staff know each other and there are never any bad experiences.

 

[nanakid12]

Hey all the awesome woolworthians bloody hell I must be annoying.

 

[powlmao]

Hey all the awesome woolworthians bloody hell I must be annoying.

I have yet another question for supervisors out there: do you have any problems with checkout operators thinking that they are above you when there is no way that they are ever going to be a supervisor (quoted also from my CSM)? And when they are actually also YOUNGER than you?
I often work with this one operator who does a lot of hours a week, more than me sometimes and is exactly that. He will often try and do my job, like answering bells, packing smokes away, anything that breaks his usual routine of having to serve, clean or fill drinks/confectionary (ESPECIALLY confectionary). He will also keep going at me to try and let him count when spotting the tills, I repetedly tell him NO, you aren't allowed to (he doesnt have sup numbers) and he'll count the a denomination of notes anyway after I count them just to "make sure its right".

He'll also boss around the other operators, as though he is a like the "secondary supervisor" i've noticed that bigger stores seem to have. Its slightly annoying and I want to try and put an end to it, so that everyone is treated fairly. It's a bit hard though when this employee is around. How do I remind him who's the boss, and can anyone give me some tips on how to be plain and direct to them, cause a lot of the time I am a bit of a pushover... something I REALLY hate about myself.
Cheers!

EDIT: Also, just so you know pretty much all the service department knows about this. My CSTL told me if I ever have any problems with this guy, to tell her straight away. I do have a problem with it, but its nothing serious at the moment so I have to put up with it. But I would like some tips on how to be more strict, be direct and be tougher. thanks!

Tell your manager, tell him off. He shouldn't do that and the GM or AGM should tell him off. I do Floor and checkouts (Biig W) and I never see this happen and I know everyone who does them.

 

[iMatthew]

When it comes to people like that, there is no point being all nice and sweet. Walk up to him and firmly say "Okay, I need you to do this, this and that, and nothing else, come find me when you finished, don't worry about what anybody else is doing, I'm the supervisor, just do that job for me please".
Send him off to do stock, something so you don't have to see him all shift, just to get him out of your hair. But apart from that, you need to speak to your CSM every time he bugs you, it's the only way the message will get across to your CSM.

When did you join the company btw?

 

[powlmao]

When it comes to people like that, there is no point being all nice and sweet. Walk up to him and firmly say "Okay, I need you to do this, this and that, and nothing else, come find me when you finished, don't worry about what anybody else is doing, I'm the supervisor, just do that job for me please".
Send him off to do stock, something so you don't have to see him all shift, just to get him out of your hair. But apart from that, you need to speak to your CSM every time he bugs you, it's the only way the message will get across to your CSM.

When did you join the company btw?

Me?? Last year.

Your CSM should set him right

 

[iMatthew]

Me?? Last year.

nanakid12

 

[powlmao]

nanakid12

oh lol sorry. I have seen him on here lots of times.

 

[nanakid12]

Thanks for the tips
I started in November 2008 and have been a cashier ever since, but was only asked to be supervisor around eastertime this year, and did my first shift for it in July.

What about you?

 

[powlmao]

I started in November 2008 and have been a cashier ever since, but was only asked to be supervisor around eastertime this year, and did my first shift for it in July.

What about you?

So if you want to be a supervisor you just ask??

 

[nanakid12]

I didn't ask, my 2ic asked me if I wanted to, and I said that I'd give it a go.

Way it happened: she said something about "Service 30 line 1" over the PA, i said to her, "hmm thats a phone call isnt it? Still not sure what all these codes mean haha." and she said "you know, you should be supervisor."
I asked her a bit about it later on, and they started training me up, starting with.... spot checking. and now, I supervise every Friday night.

I still have to do more hours as a checkout operator though. Also, they've just asked me on Friday if I wanted to do some morning shifts in the systems/cash office, so I can be trained if they ever needed me. What would this involve?

 

[Jolyon]

So if you want to be a supervisor you just ask??

From my experiences our CSM asks all the senior supervisors who they will think would be best to be a supervisor then she asks them. But I am sure every store is different

 

[powlmao]

From my experiences our CSM asks all the senior supervisors who they will think would be best to be a supervisor then she asks them. But I am sure every store is different

haha, i just started registers I work at BIG W on the floor and registers are much funner. ALl the managers/supervisors love me so hopefully when i leave school and am in uni i could be one

 

[nanakid12]

Yeah, supervision is pretty groovy

 

[Jolyon]

Yeah, supervision is pretty groovy

Until it is busy and no one is answering your priority ones and you are supervising and doing self serve/smoke shop in order to get people through =/

 

[powlmao]

Yeah, supervision is pretty groovy

I am jealous

 

[nanakid12]

Until it is busy and no one is answering your priority ones and you are supervising and doing self serve/smoke shop in order to get people through =/

Haha true, thankfully we dont have self-serve yet. We're down to get it in "the next 5 years or so" though, but i probs wont be there (well at that store anyway) then.

I turned my back the other day for a second, and pretty much everyone in the store decided to go to the checkout. Of course, it just after the CSM finished too, and then someone had a price dispute, someone wanted to return something, pickups had to be done... GAH!

All happens at once, and I'm not very good at prioritizing so I dunno how I managed. I just said "Attention ALL Staff, Priority 1 to the Frontend" and then of course about 5 people came and the lines died down a bit, so I only need 2 of them.

So glad our rugdoctor is broken atm, thats one less thing to juggle in the midst of all this happening.

 

[Harry778]

I was in a woolies today and i heard this new thing called a priority one...i was like wtf is that? so i asked my brother cos he works at woolies now too, cant believe they replaced express alert with priority one! Good old express alerts no longer exist

 

[nanakid12]

Yeah it doesnt sound anywhere near as good either.

 

[powlmao]

Yeah it doesnt sound anywhere near as good either.

Should be Code Red/blue lol