thiswhilst i understand this notion that getting called up to the front distracts from your "work". your main "work/job" is to serve customers, like it or not you work in retail. without the frontend your job wouldnt even exist.
i dont like calling express alerts either, but i'll do it in a second instead of being abused by the store manager for having lines that are too long. Front end always helps out groceries, so in the end it probably evens out.
so if you dont like it, complain to the store manager about short staff, not the supervisor, just remember that if you guys dont come up, and that impacts on customer service, then sales go down and so do wage bugets - then we're all out of a job
I think this is a very one sided view of this. While i realise a service manager can only plan from what he/she is given sales wise from other dept managers, its all too easy to get a quick bail-out by calling other departments staff to the rescue. I guess what im trying to say is it almost makes it convienient for a CSM to short plan certain busy periods of the day to save on hours and still achieve his/her bonus.whilst i understand this notion that getting called up to the front distracts from your "work". your main "work/job" is to serve customers, like it or not you work in retail. without the frontend your job wouldnt even exist.
i dont like calling express alerts either, but i'll do it in a second instead of being abused by the store manager for having lines that are too long. Front end always helps out groceries, so in the end it probably evens out.
so if you dont like it, complain to the store manager about short staff, not the supervisor, just remember that if you guys dont come up, and that impacts on customer service, then sales go down and so do wage bugets - then we're all out of a job
Sorry, that is complete crap. Without US putting our product on the SHELF to be purchased, front end wouldn't exist. If we are called up to express then they are dragging us away from putting products on the shelf which the customer buys. So if anything, by them calling US up to express they are loosing us sales.without the frontend your job wouldnt even exist.
yeah i agree wit hthat but dont you think if there was no frontend staff then your jobs wouldnt have existed either.. i think it should go both ways... if fron end is really busy sure call people from other depts.. BUt also when its not cashiers should be also helping other departments when theyre notWithout US putting our product on the SHELF to be purchased, front end wouldn't exist. If we are called up to express then they are dragging us away from putting products on the shelf which the customer buys. So if anything, by them calling US up to express they are loosing us sales.
Precisely.Avoiding checkout training like the plague is always a good tactic, if it's not too late.
too late.Avoiding checkout training like the plague is always a good tactic, if it's not too late.
Do u have any idea how hard it is for supervisors and managers alike to predecit how busy it will be let alone observe a trend on busy hours? The reason y they dont send them home and let them stand around is because it could get busy any second...which is sometimes y they have to call priority 1 or wateva woolies call it because the supermarket is experiencing an unexpected rush of customers. U cant have it both ways mate, too many staff on and u complain we stand around and do nothing, not enough and u complain when we need u guys to help.Yes all departments do have a budget to stick to but I think they could plan it a bit better.
Every close I work there are atleast 3/4 checkout operators doing basically nothing except chatting with each other for the last 2 hours. Obviously if this is happening then the staff aren't being rostered correctly.
If 3 of those staff are sent home an hour earlier then thats a 3 hour shift, 15 hours a week. Certainly they could work with these figures and roster on another staff member during the busy times.
As said earlier it is a easy and cheap way to get out of trouble. I know that these check out people do jobs for our department and others on certain occasions but it is nowhere near the same standard of work as a longlife/peri/produce could do.
They may come face for 10 minutes (missing items along the way) and then the registers will call them as a bail out to do some easy job putting items back on shelf. Then whenever a customer asks them something simple like where is the juice, they look back confused as ever.
Not to mention the number of times they piss around in the stock room, filling up an obviously full bale press or just failing on simple stock room things. No matter how many times you explain to push the cage from green they don't understand.
If we learn checkouts then they should atleast learn the basic concepts of longlife.
My 2c.
Do u have any idea how hard it is for supervisors and managers alike to predecit how busy it will be let alone observe a trend on busy hours? The reason y they dont send them home and let them stand around is because it could get busy any second...which is sometimes y they have to call priority 1 or wateva woolies call it because the supermarket is experiencing an unexpected rush of customers. U cant have it both ways mate, too many staff on and u complain we stand around and do nothing, not enough and u complain when we need u guys to help.
So that's how they get the apples so shiny!who the fuck cares.
produce doesnt do anything anyway except cry all the time.
god forbid they have to use a checkout for 15 minutes in between masturbating on the apples.