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Rules for Customers (1 Viewer)

ambermorn

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If a hear a customer pronounce Havaiana's "havanas" one more time, I will scream. Hav-ai-an-a's!!!

And don't pick up an armful of clothes off the racks and dump them in the floor of the change room once you've tried them on, while walking out with nothing ugh.

Besides that, I love my job =)
 

Nashie

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Read signs!!!

Ok, at my work, after the shop is closed the auto doors are turned off and locked and people need to walk out the staff door if they are still in the store, the staff door is a metre from the main doors in the same large glass area. We put signs up saying "after hours exit <-----"(pointing to door) and "after hours exit" on the said staff door. Customers last week, walked past the staff door, 20 odd metres into the bedding department, down a corridor and out through an fully signed (I mean everything but flashing lights signed) fire door, with huge alarmed 24 hour signs". Alarm goes off, franchisee has to go running to turn it off..

It was almost as bad as the guy who walked out another fire door (1 metre the other side of the main doors), again it was fully signed, the main doors we're locked (it was during the day) and he had to go out of his way to go through that door. Fuckheads

While I'm having a rant, yes we are setting up for the day before 9am, it doesn't mean we open before nine (some days there are 4 or 5 groups of people just wainting for the doors to open at like 8:45! For fucks sake, what store of our type opens before 9 unless we are having a heavily advertised promotion!
 

gcchick

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Another thought:

- This happened two days ago, when I was working 8.30 til 4.30. I was going on my hour lunch break, had my closed sign up, light turned off and was about to leave my register. Then this guy in his 50s starts loading his crap onto my register, to which I replied "sorry, I'm closed." It was starting to get a little busy, so he said "WHY would you be closing right now?" I replied, "because I'm going on my lunch break. If I don't go now, then I never will." He rolled his eyes, muttered something under his breath and kept walking.

Long story short: if I have closed up to go on my break, I CAN'T SERVE YOU. If I don't go on my break when my supervisor asks me to, then my serving you cuts into my break, or I won't get a break til heaps later. The world doesn't revolve around you.

Oh, and once again: LEARN TO READ SIGNAGE. I can't stress this enough.
 

nicollette

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Working at Safeway has made me stereotype people so bad. Eg. If I see a scruffy looking bogan who can't string a coherent sentence together without the word 'mate' I know he's going to be a rude bastard who doesn't say hi. Asians are the cheapest people in the world, and will stare at the transaction screen intensely, and let you know they are, just so they don't get ripped off. Then they're the good looking bogans, who 9 out of 10 times come to your register to pick you up/want to have a conversation with. Then there are the indians, they're also pretty cheap, but not to the extent asians are. The Europeans (Slovakia, Turkey or wherever the fk you come from) can't speak English, I had an argument with this lady all because I didn't know she didn't want a bad for her juice and I kept thinking she wanted me to chuck the juice on the watermelon. Am I forgetting anyone else?
 
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nicollette said:
Working at Safeway has made me stereotype people so bad. Eg. If I see a scruffy looking bogan who can't string a coherent sentence together without the word 'mate' I know he's going to be a rude bastard who doesn't say hi. Asians are the cheapest people in the world, and will stare at the transaction screen intensely, and let you know they are, just so they don't get ripped off. Then they're the good looking bogans, who 9 out of 10 times come to your register to pick you up/want to have a conversation with. Then there are the indians, they're also pretty cheap, but not to the extent asians are. The Europeans (Slovakia, Turkey or wherever the fk you come from) can't speak English, I had an argument with this lady all because I didn't know she didn't want a bad for her juice and I kept thinking she wanted me to chuck the juice on the watermelon. Am I forgetting anyone else?
In general, all people are shit.
 

greekgun

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Which customers are the worst? i have had some bad customers in my time: cheap asian, cheap europen, the bogans, the slow ass ederly, the plain stupid people, the angry mums, parent who dont tell there kids to shut up or dont even tell them off...the list just goes on

But
i rekon the cheap asians who pretend they dont speak english, so when u ask "Hi how are you?" they dont say anything, but when something is charged at the wrong price they suddenly are able to speak english and point at the screen furiously shouting "WRONG PRICE I GET FOR FREE". And during the transaction, they just stair at the screen, completely ignoring the bags which are overflowing on the bench where the bags go instead of puting them in her/his trolley. And then after the transaction, they stand right next to the register and go through the reciept to make sure everythig is charged correctly instead of doing it elsewhere, and interupt the workers serving the next customer to ask "THIS IS 3 FOR 2 DOLLARS, FIX IT" and then i have to explain that its discountedned off the total to adjust for that multi buy.
 
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greekgun said:
Which customers are the worst? i have had some bad customers in my time: cheap asian, cheap europen, the bogans, the slow ass ederly, the plain stupid people, the angry mums, parent who dont tell there kids to shut up or dont even tell them off...the list just goes on

But
i rekon the cheap asians who pretend they dont speak english, so when u ask "Hi how are you?" they dont say anything, but when something is charged at the wrong price they suddenly are able to speak english and point at the screen furiously shouting "WRONG PRICE I GET FOR FREE". And during the transaction, they just stair at the screen, completely ignoring the bags which are overflowing on the bench where the bags go instead of puting them in her/his trolley. And then after the transaction, they stand right next to the register and go through the reciept to make sure everythig is charged correctly instead of doing it elsewhere, and interupt the workers serving the next customer to ask "THIS IS 3 FOR 2 DOLLARS, FIX IT" and then i have to explain that its discountedned off the total to adjust for that multi buy.
Both of these are extremely frustrating.
Especially customers who are pedantic about the way you pack the bags, especially with bread, eggs, biscuits etc, and then you've got NOWHERE to put said nicely packed bags.
 

jirwin

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I completely agree with you greekgun - they are the worst customers.

In regard to the whole packing of bags, I believe that its not just how the bags are packed but also how they are carried. I can easily pack bread and milk together so that if carried normally/carefully the bread won't be squashed, but no, this isn't good enough for some people and I really hate customers that ask for bags for tiny little things.
 

shinji

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Rules for customers:

If you see a fire in the oven. Don't stand around and demand to be served. Get out of the freaking store.

#2) If you want to order something and I misunderstood/you didn't clarify it properly, don't just roll ur eyes when I say sorry and direct you to the correct department. What do you want me to do? pull it out of my ass?

I had a customer who wanted to order turkey. (Just so happened I was doing sliced turkey tray). Iwas like "okay, should be fine. What would you like?"
Customer goes "a hen"
me: "...what?"
Her: "a hen"
Me: "oh ... so you wanted a whole turkey?"
Her: "yes"
Me: "We don't actually order whole turkeys in, but if you try the meat dept they could probably help you. Sorry about that"
Her: ".." walks off.
Me: *thinking, ffs!*)(@*!()*)# *
Honestly. People these days.
 

mitch179

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wiccanchilde said:
*Dont walk out through one of my registers with a handful of things, then go to the smokeshop and expect me or my staff to serve you because you "need cigarettes too". I will tell you to go and wait in the express line. And I WILL take my time coming to ask what you'd like.
*Speak English. We're in Australia, and it irritates me when your eight year old kid has to interpret for you in broken English.
*I tell you do do things a certain way in selfserve because I know how it works. Do not get shitty with me because you're not doing what i JUST told you to do.
*On that note, if you don't like selfserve, don't line up for one, then look at me and go "are you going to do it for me?" or start scanning and then walk away because you can't be bothered!
WTF?
Do people not get the meaning of selfserve? That's just damn stupid right there.

On a side note, I love using selfserve :D
 
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having worked 5-6 days a week over the christmas period, i have plenty of stories/rules.

as a couple of people stated on the last page, signs are for reading. we have two signs saying that twilight is sold out, yet the questions continue without fail.

i get irritated when people assume that because one franchise has a book, all of them do. when i said we didn't have a particular thing, the man said 'your george street store does'. it never ceases to amaze me how people don't notice that george street has three stories. logical conclusion, with one story we can't fit everything they can.

unless you tell me the word i'm searching is a brand name/is spelt differently to the normal word, i'm going to go the default way and spell it correctly. don't say, 'did you spell it this way' like i was supposed to intuitively know.

phone customers, don't get stroppy with me if you can't speak properly. i can't help that it sounded like 'breweries' when you actually said 'birds'.

don't come in and tell me 'the author was a priest who wrote a book about horse racing', or 'the author was icelandic', or 'the books she was reading were white with squishy covers' or 'it was advertised on SBS/in the sunday telegraph'. my memory does not store trivial details like this for every book we have, i cannot help you.

don't make me order a DVD if you're not sure it's the right one. this couple said 'it was advertised on SBS' and the husband was adamant and pushy about me ordering it even though they didn't know the exact title. if it's not the right one, i'll be the one in trouble because you couldn't even be bothered to check.
 

yoddle

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1# If you want to chat about my radical new hair cut, chanced are most other customers have too, AND I AM SICK OF TALKING ABOUT IT. YES I GOT MY FUCKING HEAD SHAVED GET THE FUCK OVER IT.

2# If you own a pension card, please do not enter the store.

3# Please don't say "don't squish my bread!", it's not as if i had three bottles of coke at hand just ready for the job.

4# Don't say "I'll pack because I'm walking". What? Do you think that you're somehow a special case because you're not driving, and that I add 10kg weights to people who have cars?

5# Asking for bag for one item is the most unnecessary things ever and when i smile and say "Yes, certainly", I'm thinking "You selfish piece of scum, why don't you go out and strangle the fucking dolphin already if you're that keen?"

6# Actually speak to me when you come/leave, and don't be a sour little toad.
 

housah0lic

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people who wave shit like money and cards in my face while i'm still scanning and packing really piss me off. don't do it.


and when i practically yell at you to swipe your card, don't just lay it on the bench and pretend like you're doing something else! is it that god damn hard.

and today when i was scanning this guys stuff, he bought a pair of shoes. so i thought i scanned them in [he was watching the screen intently by the way] and moved on. then i was curious as to how much they were so i looked up and noticed they hadn't scanned in. so i took them back at out and scanned them and he was obviously cut and thought he would get shit for free.
wrong motherfucker. if he was honest i mayyyy have just let him have it. but nup.
 

yoddle

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nicollette said:
Working at Safeway has made me stereotype people so bad. Eg. If I see a scruffy looking bogan who can't string a coherent sentence together without the word 'mate' I know he's going to be a rude bastard who doesn't say hi. Asians are the cheapest people in the world, and will stare at the transaction screen intensely, and let you know they are, just so they don't get ripped off. Then they're the good looking bogans, who 9 out of 10 times come to your register to pick you up/want to have a conversation with. Then there are the indians, they're also pretty cheap, but not to the extent asians are. The Europeans (Slovakia, Turkey or wherever the fk you come from) can't speak English, I had an argument with this lady all because I didn't know she didn't want a bad for her juice and I kept thinking she wanted me to chuck the juice on the watermelon. Am I forgetting anyone else?
Europeans are great whingers too, and really stubborn. There is a bakery next to our store and they have a nice outside eating area plastered with about 150 gazillion no smoking stickers but there are these European tourists sitting there choofing away. I like serving bogans because they don't really care what you do and they're often nicer than the snooty ones who are like 'omg as if you'd work at Woolworths'.

European backpackers are by far my favourite because I like to perv, ha.
I always get customer crushes, and hope they'll come through my register.
 

alexmartinek

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this thread is pure genius.....i love to read what other people experience, everyone is absolutely hilarious when they whinge
 

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